Microsoft Dynamics CRM 4.0 and Outlook 2010

Although both products are from Microsoft, they don’t seem to play nice together. Most likely due to the fact Office 2010 came out recently and has changed the way it interacts with the system. Either way, when installing CRM the following error showed up:

(Error) Setup failed to determine whether a supported version of Microsoft Outlook is installed

The only solution is the ignore this manually. To do so, create the following into the registry (the entry does not yet exist):

[HKEY_CURRENT_USER \ SOFTWARE \ Microsoft \MSCRMClient]
Key Type: DWORD
Key: IgnoreChecks
Value: 1

The installer will still state the error but it will now allow you to continue with the install! Good luck!

2010
09/09
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Work
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3 comments

  1. Hey Mate,

    thanks for this information. I went nuts while installing the new XenApp Server, and this bastard didn´t want to install, althought everything was fine.

    I owe you a beer! ;-)

    Greetings+
    Johannes

      • Stan
      • December 1st, 2011 2:48pm

      Great to hear that I was able to help! That’s what I am aiming to do as well as logging the stuff I found difficult!

      Cheers!

      Stan

    • Douglas
    • December 4th, 2011 3:29am

    Thanks Stan, I’ve been dicking around with this for two days and your work-around was perfect.

    Cheers from Canada

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